Double Suspension E-MTB Bikes Rental

MOTERRA NEO

A dual suspension e-mountain bike built to break limits. With its intuitive operation, a Bosch CX 750 motor that provides smooth power and enormous range, nothing is out of reach.

Power and autonomy are just the beginning. What really makes the Moterra stand out is how it drives. With our specific Proportional Response sizing design, each frame size has its own suspension setting, geometry and construction, so it handles like it’s tailor-made for you. Because that’s how it is.

Proportional Response Tuned aluminum frame / 150mm travel RockShox Yari RC fork
Bosch SmartSystem – 750wh battery and Performance CX motor
Shimano Deore 12-speed transmission

Below is a video tutorial where it is explained step by step how you can reserve your bike from the links on the page.

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Hospedería San Martín Pinario

The Hospedería San Martín Pinario has become the new center for depositing, collecting and storing bicycles in relation to the transport service “from Santiago to your home” by Bicigrino and Seur.

If you purchase the reservation bonus through the Bicigrino online store, you can leave your bike here without worries so that it can be transported home. In this way, you can stay comfortably and send your bike without complications.

Welcome to the FAQ section!

Here you will find answers to the most common questions that our customers have had about our bicycles and services. If you have a question that is not found here, do not hesitate to contact us and we will be happy to assist you.

To make your reservation you must press the "Bike Rental" button, or do it from the following link.

The following material is included:

  • Specific and pre-installed rack.
  • Tires specially chosen for optimal use on the road.
  • Bicigrino Camino de Santiago guide (magazine format)
  • Pilgrim's credential
  • *Water bottle, (it is new and for individual use, you can take it as a souvenir at the end of the journey).
  • Pair of ORTLIEB BACK ROLLER CITY saddlebags recommended on the bicigrino website, waterproof, with a click fastening system for easy on and off.
  • Padlock to keep the bike safe.
  • Practical bag on the top bar, ideal for carrying your camera or mobile phone (for example) by hand on the road.
  • Tool kit with tubes, patches, pump and multi-tools (with chain breaker) to solve any eventuality en route.
  • Grease and oil kit to lubricate the bicycle during the tour.
  • Gel cover for the saddle to prevent chafing.
  • Valve adapter that will allow you to put air in gas stations.

Yes, the helmet outside the city is always mandatory. It is also 100% recommended to use it in the city because if they suffer an accident it can make the effect much less. Helmets are not included in the rental, as we think that for hygiene reasons it is not recommended. Nor do we have them for rent.

It is a mandatory refundable deposit, which must be paid up to a maximum of 10 days before the start of the rental, this deposit will be returned within a period of 5 to 7 working days after the return of the bicycles. In case of verifying that the bicycle suffers a serious breakage or some material that is delivered together with the bicycle is not available for its return, this deposit will be deducted.las bicicletas. En caso de comprobar que la bicicleta sufre una rotura grave o algún material que se les entrega junto a la bicicleta no estuviese a la devolución de esta, se les descontaría de este deposito.

If you decide that you want to cancel the rental you will receive a refund that will vary depending on the time that has elapsed after payment. Our policy works as follows;

If the cancellation occurs 30 days before the reservation, the refund will be total and 100% of the capital will be returned.

If the cancellation occurs between 30 to 15 days before the reservation date, the refund will be 50% and we will return half of the money.

On the other hand, if you cancel the reservation later, we will not be able to refund you anything.

You can also, if you wish, postpone your reservation for a maximum period of 2 years. We will keep both the number of days and the type of bicycle (MTB, Gravel, EMTB or double EMTB) and the price of your reservation, to carry out this option. You would have to notify us at least ten days in advance about the beginning of the rental of your bicycle, since if you notify us with less time, although we would also keep the reservation, if the bicycle had been sent you would already have to pay for the recovery costs of this.

We can send the bicycles to the hotels/hostels that you want, as long as they have a reception on the street level with business hours. We will never send the bikes to Airbnb (or similar) rental apartments or pensions. There is also the option of sending them to bicycle shops, for this, ask us where they could be delivered.

We hope this frequently asked questions section has been helpful for you. If you have more questions or need additional assistance, do not hesitate to contact us. We are here to help you enjoy your bicycle to the fullest!