{"id":14869,"date":"2025-10-25T10:35:48","date_gmt":"2025-10-25T10:35:48","guid":{"rendered":"https:\/\/bicigrino.com\/assistance-insurance\/"},"modified":"2026-03-14T10:21:56","modified_gmt":"2026-03-14T10:21:56","slug":"assistance-insurance","status":"publish","type":"page","link":"https:\/\/bicigrino.com\/en\/assistance-insurance\/","title":{"rendered":"Assistance insurance"},"content":{"rendered":"\t\t
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Total Bicigrino insurance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Your direct passport to a carefree cycling trip. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Introducing \"Bicigrino Asistencia Total\": Your safety net on the Camino<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The Camino de Santiago by bicycle is an incredible adventure, but we know that mechanical problems can generate stress and divert your attention from what really matters: enjoying the trip. <\/span>

<\/span>Until now, our basic rental covered elementary contingencies, but we wanted to go a step further to offer you absolute peace of mind.<\/span><\/div>

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That’s why we are excited to announce our new optional service: <\/span>Bicigrino Total Assistance.<\/b>designed to be your “mechanical guardian angel” throughout your pilgrimage.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How is it activated in case of failure?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The protocol is very simple and consists of only 3 steps.<\/span><\/div>
  1. Contact us:<\/b> Send us a WhatsApp message to the support number we will provide.<\/span><\/li>
  2. Inform:<\/b> Include your booking ID, your exact location (via a Google Maps link) and send photos or videos of the problem so we can diagnose it.<\/span><\/li>
  3. Wait for instructions:<\/b> We’ll tell you which nearby workshop to go to or, if the bike can’t roll, we’ll activate the cab service.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Travel without surprise costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Don’t let the fear of a flat tire, a broken chain or a mechanical breakdown tarnish your Camino experience. <\/span><\/div>
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    Add <\/span>Bicigrino Total Assistance<\/b> to your reservation and ride without fear of the unexpected.<\/span><\/div>
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    (You can hire this service directly when you make your rental reservation on our website or by contacting us before you start your trip).<\/i><\/div>
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    CONTRACT HERE <\/strong><\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    FAQ<\/h3>\t\t\t\t<\/div>\n\t\t
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    If I have contracted my bike rental service with bicigrino without having added this service, am I unprotected? <\/p>\n

    The answer is no, the basic rental offers you the basic guarantees of a bike rental service, we will help you via whatassap in case of any contingency with recommendations on the best solution, but the expenses will not be covered. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    It is not theft insurance. Under normal circumstances and if you follow the most elementary rules of common sense and security, your bicycle should not be stolen. <\/p>\n

    Remember that we do not accept the use of apartments and AirbBNB type establishments because they do not have suitable places to store bicycles. <\/p>\n

    If you have the most elementary security measures and always keep your bicycle in reliable places and do not lose sight of it during the route, it is very unlikely that it will be stolen. <\/p>\n

    Should this still happen, we will ask you to file a report with the police authorities. <\/p>\n

    So I confirm that this insurance does not cover theft. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    It is not. <\/p>\n

    It is an insurance that covers the contingencies of the rented sports equipment and the possible inconveniences of a mechanical failure. <\/p>\n

    This insurance is designed solely and exclusively to guarantee the user the continuity of his trip in case of any mechanical contingency that may occur during the journey and use of our bicycles and equipment supplied. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    It is not possible, this insurance is exclusive and is designed only for Bicigrino customers who have hired rental bikes and equipment from our company. The insurance will not be applicable for material that is not owned by Bicigrino.SL. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Those who have contracted this insurance will have absolute priority to solve their problem. <\/p>\n

    The bicigrino team will analyze the situation of the problem and the place where the incident occurred. <\/p>\n

    However, there are circumstances that may be beyond our control, such as public holidays, for example, when bike shops may be closed and this may not allow immediate action to be taken. <\/p>\n

    In any case, absolute priority will be given to solving the problem and we will be able to act with other solutions that do not involve repairing the bicycle or compensating for the inconvenience caused. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    Honesty is key in our services. We want you to know exactly what you are contracting, so it is important to remember that this assistance and logistics service is not a travel, medical or accident insurance. <\/span>is not a travel, medical or accident insurance.<\/b><\/div>\n
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    In addition, they are expressly excluded:<\/span><\/div>\n